Questions related to Partial and Full KYC

1. How can I convert my account to a Full KYC Account?

Full KYC requires a face to face verification and biometric authentication. You can visit the nearest Fincare branch to get a full KYC done or schedule an appointment with a Fincare Representative by writing to us at 101account@fincarebank.com or writing to your 101 Relationship Manager. As soon as full KYC is done, your customer number will be flagged off as a ‘Full KYC’ customer and any limitations associated with ‘Partial KYC’ customers will no longer apply. Conversion from a ‘Partial KYC’ customer to a ‘Full KYC’ customer must be done within 1 year of onboarding/101 account opening, otherwise any account including the 101 account opened as part of the Aadhaar OTP based e-KYC, will be closed.

2. Will I receive a confirmation call about my appointment?

You will be notified by call or SMS to confirm your appointment.

3. Can I reschedule the appointment?

You can request the rescheduling of your appointment by placing a call to the call center/writing a request to 101account@fincarebank.com or to your 101 Relationship Manager.

4. Your customer representative missed my appointment. What do I do?

Oops! We apologize for the inconvenience. We will check with our executive and let you know why this happened. Our representative will call you to reschedule the appointment.

5. How does the Full KYC verification process work?

Our customer representative will do a biometric authentication and we aim to complete the Full KYC verification process under 2 minutes. Although not required, it will be a good idea to keep your Aadhaaar card, PAN card and communication address proof handy during the verification process.

6. What documents will be required for Full KYC verification?

Although not required, it will be a good idea to keep your Aadhaaar card, PAN card and communication address proof handy during the verification process.

7. Is Aadhaar a mandatory document for opening both a Partial/Full KYC Account

Having an Aadhaar number is mandatory for both a Partial KYC as well as Full KYC Account

8. How much time will the verification process take?

Our customer representative will do a biometric authentication and we aim to complete the Full KYC verification process under 2 minutes.

9. How much time post verification do I wait to use my Full KYC Account/ When will the Full KYC Account be activated post field verification?

All limitations associated with a ‘Partial KYC’ customer will be lifted within 48 hours of Full KYC, provided all KYC documentation is deemed proper as per RBI guidelines. Customer is then tagged as a ‘Full KYC’ customer.

10. Is it mandatory to meet a Fincare customer executive representative to use a 101 Account?

You can open and use your 101 Account using ‘Aadhaar based OTP’. However, you would have to meet a Fincare customer representative within 1 year of opening the account to become a ‘Full KYC’ customer. How does the ‘Aadhaar OTP based e-KYC’ account opening work? to know more.